FREQUENTLY ASKED QUESTIONS

  

What ages are your play zones suited for?

Our play equipment is suited for crawlers through preschool years. 

Note: Per manufacturer guidelines, its recommended that children be 18 months+ for the ride-on animal hoppers.


How do I make a reservation?

Simply visit our Party Packages Page and submit the form at the bottom. We will respond to you shortly with availability.  Once your date is confirmed available, a $50 security deposit is required to secure your event date. We will then send you an invoice and rental agreement/liability waiver to sign. The final amount owed is due no later than 72 hours from the start of your scheduled event.


What forms of payment do you accept?

We like to keep things easy and convenient, so we accept Venmo, PayPal, and credit/debit card. 


Are you insured? 

Yes. If your event will take place at a venue, we can also provide a Certificate of Insurance if needed. Please take note that it is the responsibility of the renter to ensure there is always a responsible adult supervising the equipment and those who use it at all times... as with any time young children are using play equipment. Our rental agreement includes a liability waiver form which covers this in detail and will need to be signed prior to the start of the event. 


Do you assemble the soft play equipment for us?

Absolutely! Every soft play unit comes in multiple pieces that we will assemble for you at the time of delivery and disassemble at pick-up. We require at least 1 hour prior to setup the play space before your scheduled time block and 1 hour after your event to disassemble. Setup usually takes approximately 45 minutes and breakdown takes approximately 30 minutes. The 1 hour availability before and after your event ensures we have ample time to account for things like unique space configurations and parking considerations.


** Please note that we require a dry, flat surface free of water, debris, and obstructions to set up our play areas. In addition, setup area must be located in a shaded area to keep equipment away from the sun and heat, which can overheat the equipment and cause damage or possibly ‘ouchies’ when in contact with skin. These requirements are for the safety of all your little party tots! **


Is the equipment cleaned between each use?

Always! All surfaces are thoroughly cleaned using non-toxic disinfectants...every floor tile, every ball from the ball pit, every inch of the fencing. We have the same level detail in ensuring maximum cleanliness in our equipment, as we do for our own children.


What areas do you deliver to?

We currently deliver to all of Orange County! If you live outside of these zones, please contact us to discuss the best way to accommodate you.


Are there delivery charges?

We proudly offer free delivery to most* locations within 20 miles of the following address:

24932 Veterans Way, Mission Viejo, CA 92692


*Exceptions may include downtown Laguna Beach, Newport Beach, and Huntington Beach due to high traffic congestion and/or parking considerations. Please contact us to inquire about your specific location by filling out our Contact Form or email us directly at letsparty@littlepartytots.com


What is your cancellation policy?

We understand that emergencies happen and that the change of weather can alter plans. We ask for a 72 hour notice of the cancellation. You will not be charged for any cancellation made before 72 hours from your event. For any cancellation made less than 72 hours from your event, Little Party Tots keeps the $50 security deposit and we will work with you on re-scheduling another date for your event within 60 days.  If an event is not re-scheduled in this accommodation window, Little Party Tots keeps the $50 security deposit.


Can these units be used for outdoor events?

Only if the outdoor event is in a shaded or tented environment and on a flat, dry surface free of water, debris, and any obstructions. We don’t like to expose our products to direct sunlight, or any other outdoor element that can cause damage or inhibit children from using them safely.  If it is raining, drizzling, or rain in the forecast for the day, we will not set up equipment outside, even if under a canopy, and we will work with you to re-configure play area indoors.